Focus 2022: Increase Positive Applicant Onboarding Experiences, Reduce Delivery Cycle Times, Boost Quality Performance

First Advantage (NASDAQ: FA) is a leading global provider of technology solutions for screening, verifications, safety, and compliance related to human capital. The Company delivers innovative solutions and insights that help customers manage risk and hire the best talent.

Enabled by its proprietary technology, First Advantage’s products and solutions help companies protect their brands and provide safer environments for their customers and their most important resources: employees, contractors, contingent workers, tenants, and drivers.

In an exclusive interview with CEO Buzz, Amit Singh, Head- Of commercial at First Advantage India talks about the lessons learned from the pandemic, modern-day requirements of the advancing world of background verification, shifts in the recruitment process of background verification, and trends that are likely to be seen in 2022

CEO Buzz: How is First Advantage taking care of the modern-day requirements of the advancing world of background verification?

Amit Singh: We are achieving success through innovative product developments and digital screening solutions. These solutions are designed to provide scalability and flexibility, help improve an organization’s operational efficiencies and enhance a candidate’s experience in a compliant and efficient manner.

CEO Buzz: What has been the success mantra that leads you to effectively serve your clientele?

Amit Singh: Our digital work environment is in place to increase both effectiveness and efficiency in support of our clients’ hiring needs. Technology is the most powerful ingredient for us to be able to achieve this. We are committed to delivering screening services that surpass our clients expectations.

While our processes have transformed, our values and commitment towards our clients remains intact. Our focus, as always, has been to enhance customer onboarding experiences, reduce delivery cycle timelines and provide improved quality performance.

CEO Buzz: Today, we’re seeing significant shifts in global background screening in companies worldwide. Please tell us about the shifts in the recruitment process of background verification.

Amit Singh: We have seen the vital transformation of where and how we work. The latest technology has enabled remote working and being productive regardless of location and geography. Job interviews are being conducted remotely using communications technology platforms. This makes it easier for the candidate to interact with the recruiter.

Many companies across verticals have resorted to digital onboarding and the percentage is only growing due to the ease and simplicity of the process. Digital onboarding is efficient as it doesn’t involve physical paperwork, or travel time and can eliminate the need for the physical presence of the new hire.

CEO Buzz: What is the most crucial part of screening?

Amit Singh: Human Resources and Talent Acquisition leaders have taken a proactive look at the technology and strategies to choose the right candidate for the organization.
With digitization, RPA and big data technologies, companies have the ability to connect, deep dive into the potential of data using these resources to screen the background of a candidate including criminal records.

Our operations and processes provide timely solutions which help our customers make hiring decisions and proceed with candidate onboarding.

CEO Buzz: What are the various tools which help in speeding up the candidate screening process?

Amit Singh:

Digital Onboarding: This service allows for efficient online onboarding of the candidate, reduces the need of physical paperwork as well as the candidate’s physical presence.

Digital Address: Using the digital methodology, thus enabling a fast, reliable validation. An automated solution that uses advanced GPS technology to match the geographic coordinates of the address provided by the candidate.

E-Court: This automated solution provides digital court information for criminal background checks.

Employment validation via UAN: For this process, we use the UAN of a candidate’s association with a prior employer and the dates of enrollment using the EPFO portal for records.

CEO Buzz: What are the trends that will continue into 2022?

Amit Singh: With integrated technology in our day-to-day operations, our digital work environment is designed to help our clients by improving quality and efficiency. Our focus is on increasing positive applicant onboarding experiences, reducing delivery cycle times, and boosting quality performance.

CEO Buzz: What are the lessons learned from the pandemic crisis?

Amit Singh: COVID-19 changed the way the world does business, but it has not changed the need for a trusted background screening partner.

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Since the beginning, we have been talking about an innovation-driven approach and had already embarked on a digital transformation with integrated technology in our day-to-day tools. The innovation lies at the heart of the best organizations. The following years will be defined by changing shifts in cultural norms where businesses have adapted to carry out operations smoothly irrespective of the locations.